Thursday, April 10, 2003

Competition authority requests clarification on billing UPC

The NMa informs us that it has requested clarification on the billing and payment procedure of UPC. UPC is a cable provider that has switched to a new billing system at the end of 2002. Unfortunately it didn't work properly, leading to a number incorrect bills (automatically paid by direct debit !!) and consumers that were denied services.

The NMa states that UPC should not disconnect consumers as long as it is not clear if the bill is correct.