Saturday, March 31, 2007
Cap Gemini World Payments Report 2007: decrease in EU payment prices
Atos Origin wins Equens outsourcing contracts
Payments News: First Data International to Acquire POLCARD
Currence investigation update: perhaps a lovers quarrel?
Which sounds a bit as if the whole Currence investigation is not about competition in the bank sector but about a love-affair gone sour between banks and the competition authority on the one hand and the former employee/commissioner and the newspaper on the other. Could it be that the divorce between the former lovers was a bit painful and thus, even after the judge rules a verdict in the case, the quarrel between the two sides continues?
Belgians reconsider rolling out Maestro for domestic payments
Well, how should we read this stuff about an unclear policy framework? The Sepa Card framework is indeed a bit vague, but generally the idea to converge to panEuropean card payments is quite clear. So what would be the real issue here?
My guess is that it's not only the merchants voice, but also the uncertainty and threats of local and EU governments as to interchange fees for card payments, that is now making market developments come to a temporary standstill. The main issue is whether all brave and tough speeches by cartel-busters are merely gallery-play fr the public or a reflection of a serious determination to end interchange fees in Europe. And at present there is a formal complaint pending with the Belgian competition authority as to the Belgian move to Maestro. So given this uncertainty it may indeed be wiser for Belgian banks to adopt a wait-and-see approach to the issue, rather than moving ahead towards a scheme which will then be subject to further competition-reviews by regulators.
Thursday, March 29, 2007
Rabobanks bizner integrates iDEAL; also applies switchnig service
- in the first month of its existence 1700 entrepreneurs signed up to get a quick and easy, internet loan facility with rabobanks Bizner,
- the goal is to reach 7000 customers in 2007,
- the technology used is by Callatay & Wouters
- not only will integration with iDEAL (internet-payments) take place, Bizner also uses the Dutch switching service to make it easier for customers to choose Bizner.
By the way, also new player DSB Bank (starting this month with offering payment accounts to the public), uses the switching service with all applications for new customers.
Wednesday, March 28, 2007
Dutch competition authority rounds up investigation of Currence
* former commissioner Jorritsma and former director van der Veer of Currence had complained about too much bank involvement with Currence, the scheme-owner of collective Dutch bank products such as PIN, e-purse (Chipknip), acceptgiro, direct debit and Ideal.
* the competition authority did not find anything suspicious but was pleased to note that there no more bankers in the board of commissioners of Currence.
So isn't it about time that we slowly let go of the general reservations and preconceptions with respect to anti-competitive behaviour of banks? The Dutch competition authority has done quite some work on this in the last years and only found reason in 2005 to fine the banks for their behaviour until 2002, but not afterwards.
Tuesday, March 27, 2007
EU council agrees on Payment Services Directive: start of the fee-blame-game
First of all, all press players in the Netherlands mixed up the PSD as a directive with market developments in the domain of cards, suggesting that there were going to be a third kind of Eurowide-payments cards as a result of the directive. Which is nonsense ! The directive arranges for a legal framework for all kinds of payments, regardless of brand or type (cards or credit-transfer, direct debit etc). While this framework will help as a legal basis for the EU-internal market for payments, it does not stipulate a thing as to:
- future card payments,
- number portability (all over the Dutch news this afternoon, was the message that the directive would demand banks to introduce number portability of bank accounts).
Yet, the discussions are all about whether or not this regulation will lead to cost/price hikes or changes in payments. So it looks as if retailers have succeeded in colouring and simplifying the European discussion to the single issue that migration to more panEuropean card payment schemes might lead to higher fees for them. And also the Ministry of Finance is stating that is anxious not to see prices rise as a result of the European developments.
The thing is, prices will of course rise. And that has nothing to do with bank kartels or any market development for cards, but merely with the fact that all regulation comes at a price. This PSD is most likely going to be consumer friendly, meaning that banks will have to make a bunch of costs to achieve speedy and transparent payments with detailed contract agreements. And someone will have to pay for that.
The European Commissions was by the way, one of the first to outline how and by whom these costs should be borne: the customer. In the Commissions impact analysis (a sort of cost/benefit analysis) for this directive it is outlined that Europe may earn about 50-100 billion euro yearly as a result of more efficient payments. Their analysis is - briefly put on p 65 - that cash is a bleeder and that we need to make sure that cost-oriented fee-setting occurs in retail payments:
A more detailed breakdown reveals that cash, above all, is the main cost driver and accounts for as much as 60–70 % of the total cost of the payment system, or in other words 2 % of GDP. These studies estimate the cost per economic transaction when paid for in cash between EUR 0.30 to EUR 0.5562. Congruent with these findings, other studies confirm the cost of cash at about 1.36 % of sale value or 2.3 % of transaction value (EUR 0.32 for transaction value of EUR 14).
The overall social cost of using payment services could be reduced if consumers and business selected the means of payments in a more rational way. When prices paid by users reflect the real cost value of the service, they provide an incentive for users to select services that meet their needs at the lowest possible private and social cost. This promotes the efficiency of the payment system. It is well documented in studies that cost-based pricing of payment services triggers customer behaviour and the right price signals can drive customers to select more efficient payment services rather than less efficient ones.
So we can see that retailers, Ministry of Finance and European Commisison are now all beginning another round of the blame game, suggesting it is the banks who are keen to increase prices. While completely leaving out the message to the public that their projected financial benefits of this whole directive consist of direct pricing of cash (and retail payments in general) to the customer.
While I can understand the retailers position (use any argument as long as politicians buy it) I am a bit disappointed that both Ministry of Finance and European Commission and European Parliament so easily fall for their reasoning. Institutions, regulators and members of parliament should not suggest in any way that regulation will not cost money to society. Either they should aim at selling this directive and its benefits of 50-100 billion euro to the public and also include the complex message of cost-oriented pricing in retail payments (including cash). Alternatively, they should recognize that they themselves are too afraid to sell direct transaction pricing to the public. In that case they should be so polite not to poke the fire about banks rising prices (given that they out of fear for further Euroscepsis they don't wish the public to know that it's their regulation that is causing it).
If this is how we want the future of Europe be shaped... quo vadis...?
Saturday, March 24, 2007
Netteller gives money back to US customers
Europe is dead... long live Europe
Today Open Europe published the findings of a poll amongst Europeans and the outlook is not good. Europeans essentially all find that Europe should transfer powers back to Member States and that this division of tasks between Europe and Member States should be the first item on the agenda (followed by: reducing trade barriers and reducing the number of rules/regulations). Furthermore, for the EU as a whole, 56% agreed with the statement that “the European Union does not represent ordinary people in our country”. Only 34% disagreed.
Fraud in digital age with m-payments
This is how it works: You buy a stored value card for X amount of dollars and a prepaid mobile phone. Next, you register with the m-payment service provider using a free anonymous e-mail account, your prepaid mobile phone number and the money on the stored value card. Using your mobile phone, you log on to the m-payment service provider and give them the number of the mobile phone to which you wish to transfer the funds from your stored value card. The m-payment service provider sends a message to the receiver's phone number asking where to transfer the money. The recipient can request the transfer to his stored value card and withdraw the funds from any ATM.
Thursday, March 22, 2007
Phishing attempt at ABN AMRO
Sneak preview on PSD compromise in German web-article
And for those capable of reading German:
Für die beiden grössten Knackpunkte im Streit um einen SEPA-Kompromiss haben Vertreter der 27 EU-Staaten am gestrigen Mittwoch eine Einigung gefunden. Sie verläuft entlang der Kompromisslinie, die sich im Vorfeld abgezeichnet hat:
Die eine Partei (Deutschland et al.) akzeptiert die sogenannte T+1-Regelung, wenn auch in der mildesten Form. Transaktionen müssen demnach am Ende des nächsten Werktages ausgeführt sein. Denkbar wäre hier auch die scharfe Interpretation "am Anfang des nächsten Wochentages" gewesen.
Die andere Partei (Großbritannien et al.) lässt sich im Gegenzug auf eine schärfere Regulierung der Nicht-Banken ein. Von diesen wird insbesondere eine in der Höhe noch nicht festgelegte Sicherheitseinlage verlangt werden. Die deutsche Ratspräsidentschaft will diese Linie heute mit dem Europäischen Parlament abstimmen. Gelingt dies, könnte das Paket zur SEPA-Einigung beim Treffen der EU-Finanzminister in der nächsten Woche zusammengeschnürt werden.
Google moving in with e-money license
So what do you get if you go to the FSA register search and type in....:
Yahoo - 433351 - Yahoo! UK Limited - insurance mediation - not much.
Microsoft - 209864 - Microsoft Online UK Ltd ; some stuff about Egg, valid until 31/08/2005
Paypal - 226056 - Paypal (Europe) Ltd, authorised, issuing electronic money,
Skype - nothing
Vodafone - nothing, also their small e-money license has disappeared from the radar.
Google - 462517 - Google Payment Limited, authorised, also for issuing electronic money.
Well, what would they be up to?
Can we conclude that Google have gotten themselves a license, and are 'forgetting' to tell us all about it. I've tried googling the question (as Google knows ;-)) but that didn't get any results. So I guess we'll have to wait and see for further announcements.
Meanwhile I may go about checking the Dutch central registers to see if they have similar stuff in their books.
Wednesday, March 21, 2007
PayPal Reports Nearly 35 Million Accounts in Europe
Skype to offer money-transfer system via PayPal
Yet, to gain real commercial foothold in that market, I think the Paypal/Skype proposition requires a reloadable pre-paid Visa or Mastercard (to be funded from the Paypal account). Everyone can then send money to the holder of that card who can withdraw money worldwide. Although I can also imagine a bunch of anit-money-laundering reasons for not going this last mile....
Tuesday, March 20, 2007
Banxafe for m-payments via the Belgian bank
The flash animation for the product is quite amusing: (click here) and confirms a market positioning for the more than small-value payments. The payment functionality is branded: Pay2Me and the only company now accepting it is Pizzeria Arrivero (who undoubtedly dislike carrying cash).
Well, witnessing the highly succesfull current payment facilities of telco's, we can only hope the best for this initiative. It is built with high bank involvement, so it will have quite some hurdles, caused by bank regulation (identification, security, monitoring of transactions etc). Meanwhile the home-bred telco payments (paying for information, ringtones etc. from the pre-paid funds or from mobile account) will continue to eat up the real low-value market and may remain unregulated if the assumed Commission-telco lobby (described by the Dutch bankers on pages 11/12 of their reply to the Commission Enquiry into competition in banking).
Monday, March 19, 2007
Interesting book on how Europe works and cross-border payments became cheaper
Similar anecdotes show how it is not the Commissioners that are in charge but the civil servants surrounding them. Well, not really news of course. But it does make one wonder where the checks and balances are in Europe.
Talks on Payment Services Directive enter their last stage
Then again, anyone who was entering negotiations at the end of the month would of course say they wouldn't be able to agree.
ABN AMRO confirms talks with Barclays...
It's all very early day and may lead to nothing. But it does help the Dutch realize that the end of domestic banking and big Dutch banks is over. It will all be multi-domestic and/or cross-border in the end. And the upside of all this.... may be that once Dutch parliament realizes this, they will also stop asking their questions from the strictly domestic perspective.
Saturday, March 17, 2007
More SWIFT news last week
- further discussion and questions in parliament,
- continued quarrels between central bank and data protection authority
- banks planning a communication campaign to tell that customer data is given to US officials.
So that's some more ado about nothing.
The sillyness of banks telling their customer that their data can be read by us-officials is demonstrated by this text on the Dutch data protectors website:
Een organisatie hoeft de betrokkene ook niet te informeren als de organisatie de gegevens vastlegt of verstrekt op grond van een wettelijke plicht.
Translated: an organisation does not have to inform involved customers if the organisation stores or provides this data on the basis of a legal obligation.
I do hope that the Dutch sillyness stops here, because we're really wasting time and energy here.
Update: the siliness did unfortunately not stop: this saturday morning, Executive director Kohnstam of the Data protection authority threw even more oil on the fire in a radio programme. He found that the bank communication plans were insufficient..... but he also acknowledged that all data provision to US authorities was based on legitimate government rules. So how is he ever going to fine banks for not informing the customer in a case where his own data protection law says that there is no need to report customer data provision in cases that they comply with government rules?
I will stop reporting here (having listened to the full program); my conclusion is that this discussion is no longer about the law but merely about a data protection authority that wishes make a public point (regardless of content).
PBS and BBS merge card processing operations
Norwegian payments processor Banking and Business Solutions (BBS) and Danish payments body Payment Business Services (PBS) are merging their respective card processing operations to form a new company called Northern European Transaction Services (Nets).
Nets will offer card payment processing services in the North European markets and aims to increase annual volumes from three billion transactions to five billion transactions by the end of 2008.
BBS and PBS will each own a 50% stake in the venture and say Nets will also seek additional investors to fund further expansion in Europe. The new company will be headed by PBS EVP Klaus Frandsen.
Well, there was already one sheep (TAI/Interpay--> Equens) over the bridge, so more are bound to follow.
Thursday, March 15, 2007
Payment Service Provider Ogone to go public
Wednesday, March 14, 2007
WestLandesbank and Click&Buy to make use of EPC-standards for cross-border payments
Quite amusing as none of these companies were anywhere near the European Payments Council lately (where it all started) but still, it goes to show that the EPC-standards can be put to good use. Or as they would phrase it:
WestLB AG and ClickandBuy today launched the first Europe-wide pilot project on the future Single Euro Payments Area (SEPA). Until now companies and private persons in each member country have had to comply with a variety of legal frameworks in the payments field. Going forward, payments can be effected more easily and more cheaply throughout Europe via SEPA. Under the model project, WestLB and ClickandBuy will simplify European payments settlement at an early stage. The aim is to significantly reduce the administrative costs of companies operating throughout Europe.
Monday, March 12, 2007
Public letter by EPC on progress: delay of direct debit
Interestingly, there's no mention of a new provisionl start date. So we have to do te math outselves. Let's assume that this summer, the PSD will be finished. Then, we need translation in 2 languages, so that'll be October before the thing is all clear. And add another 18-24 months to that. Meaning that at the end of 2009, the PSD may be implemented in a series of Member States.
And now, let's step back at the timing and planning of both EPC and the Commission
- EPC started in 2002 and took 2008 as a firm starting date; goal achieved while in the meantime the cross-border infrastructure was transformed to a full IBAN/BIC processing on the basis of Credeuro-convention,
- the Commission started thinking about the PSD in 2003 and took 2008 as the date of envisaged PSD-transposition; they'll end up with 2 years delay (if not more).
So which of the two is really slowing European integration down ?
Saturday, March 10, 2007
SWIFT-transfers: did anyone ever really pay attention after 09/11..?
I think all the fuss about SWIFT and disclosure of customer data is a bit of cheap publicity nonsense. Members of parliament and data protectors are among the first to judge and condemn banks and central banks on their bad and secretive behaviour with respect to consumer data. And quite interestingly we see recently that central banks keep on publishing statements that they comply with all rules (suddenly acting as the best in class). In my view, all those seeking and responding to this publicity are basically re-engineering history. Was anyone of those people paying attention lately? Why are we so forgetful about 09/11 and the things we all decided were necessary to do afterwards?
Let's recall what really happened. Immediately after the disaster there was this anti-terrorist hype. Everyone feared ghosts around the corner. And thought that police and government would require additonal competences in order to fight terrorists. So on an international level, what happened was the drafting of additional special recommendations by the Financial Action Task Force on Fraud. So that we could better fight terrorists in the future. And I remember our Ministry of Finance explaining this to Dutch parliament in 2002 ! See the Minstry's website; the letter and documents are still out there (in Dutch):
In the aftermath of the September 11 terrorist attacks in the United States and the discovery of the wide geographic extent of the terrorist financial infrastructure that enabled them, governments moved quickly to create new counter-measures that could be specifically used to detect and dismantle such structures. Building on the existing expertise of the FATF, its members expanded the remit of the Task Force to include terrorist financing and issued a set of Special Recommendations to address the issue.
Of all those FATF-recommendations special recommendation VII was quite clear: all banks in all jurisdictions are to include name/adress of the sender of the payment, so that receiving banks (but mostly: the authorities in receiving banks' countries) can more easily provide originator information to their authorities. Litterally this recommendation, adopted in 2001 says:
VII. Wire transfers
Countries should take measures to require financial institutions, including money remitters, to include accurate and meaningful originator information (name, address and account number) on funds transfers and related messages that are sent, and the information should remain with the transfer or related message through the payment chain.
Countries should take measures to ensure that financial institutions, including money remitters, conduct enhanced scrutiny of and monitor for suspicious activity funds transfers which do not contain complete originator information (name, address and account number).
So let's resume the facts about the SWIFT-incident:
- yes, there was a terrorist incident in 2001,
- yes, there was a worldwide consensus between governments that a good and quick response was to demand all customer data to be included in payment transfers,
- yes, one might argue now that the response was unnecessary and too much of a good thing, but no one at that point in time dared to argue this, so the policy stands,
- yes, the recommendations were communicated to the world and local parliaments in 2001/2002 and later on,
- yes, this meant that police and local governments may have (had) access to originator customer data (which is nothing new by the way, as local governments always have access as a part of criminal proceedings, and provided they ask properly),
- yes, the US government exercised their rights as to accessing the data, and quite some other governments will have undoubtedly done the same,
- yes, the local governments did change their laws to transpose the FATF-recommendation into formal regulation (see EU regulation here).
So can anyone explain to me, why on earth banks would risk being fined in 2007 for not telling their customers something which is already in the public domain for more than 5 years? And don't most data protection acts contains rules that say that companies do not need to inform their customers about data transfers if these have their origin in a formal government rule? And don't we all know about those rules since 2001? That is, if we would read the stuff that the Ministries sent us....
All this public SWIFT-stuff is really too much ado about nothing. All public statements, opinions and questions are very cheap shots that regulators and parliaments throw at banks nowadays. If these players would really have guts, they would insist on no less than withdrawing FATF special recommendation VII. All else is mere gallery play to demonstrate political correctness, rather than honest concerns as to consumer data protection.
Friday, March 09, 2007
And more retailers into credit-cards....
Thursday, March 08, 2007
New competition in payments to lead to more transparant pricing...
Enter the giro-based Robeco on the scene (1975). Without having any offices they allowed customers to use the payment system to send them money for buying stock/securities. Which drained money from the system. But as those credit-transfers were free the banks felt it would be useful to introduce more cost-based pricing and interchange fees. Because in a world of different business model, imbalances between players require explicit cost-allocation and renumeration.
Fast forward to 2004-2006. Enter new players such as Argenta and DSB Bank on the Dutch banking scene. Having a full bank license but not operating with a lot of branches. So the cream off the market by offering customers high interest rates on savings and offering 'free payment accounts'. But there is a catch. It's not free for all. A customer will not be able to visit the bank (there are hardly any branches) but is required to do internet banking. And as forcard-usage, the new players lift along on international brands (without operating any ATM themselves).
This week Rabobank presented the loss-profit of last year. And FEM BUsiness featured an article that outlined that the competition for Rabo is increasing. Both in mortgages (where already 10 % of the Dutch mortgages is sold by a non-Dutch bank) and in payments (where new players offer free payment accounts). Of course Rabobank (having a dense network of branches) feels a bit annoyed by these new players in the payments domain. If such trends continue, they end up competing on price but also having only those customers left that do not do internet banking and need to revert to their physical distribution outlets.
So this week CEO Heemskerk of Rabo outlined to the press that Rabo will charge for all transactions related to the work for those new players. If any of the DSB- or Argenta clients will be using Rabo ATM's, either the customers or their banks will be charged for doing so. Because the days of free lunches are long gone.
Page on US Senate hearing on credit-cards
See this page dedicated to hearings on Credit Card Practices: Fees, Interest Rates, and Grace Periods.
Well, how about this...:
In 2001 and 2002, Wesley Wannemacher, our first witness this morning, used a new credit card to pay for expenses mostly related to his wedding. He charged a total of about $3,200, which exceeded the card’s credit limit by $200. He spent the next six years trying to pay off the debt, averaging payments of about $1,000 per year. As of last month, he’d paid about $6,300 on his $3,200 debt, but his February billing statement showed he still owed $4,400.
How is it possible that a man pays $6,300 on a $3,200 credit card debt, but still owes $4,400? Here’s how. Take a look at this chart. On top of the $3,200 debt, Mr. Wannemacher was charged by the credit card issuer about $4,900 in interest, $1,100 in late fees, and $1,500 in over-the-limit fees. He was hit 47 times with over-limit fees, even though he went over the limit only 3 times and exceeded the limit by only $200. Altogether, these fees and the interest charges added up to $7,500 which, on top of the original $3,200 credit card debt, produced total charges to him of $10,700
No more bank runs in the digital age... !
Nearly all of the theoretical bank run literature examines real demand deposits and describes historical bank runs based on currency withdrawals from the banking system. This paper adds to the Diamond-Dybvig model the features found in practice of nominal deposits, a goods market outside of the banking system and a clearinghouse for monetary payments and interbank lending. Together, these features in a modern economy imply that bank runs do not arise from pure liquidity-driven depositor runs, and neither deposit insurance nor suspension of convertibility is needed to prevent these runs.
Although one might conclude that we can do away with deposit insurance, the author des put his research into context to prevent such a hasty policy effect. Yet, it would make sense to reconsider the usefulness of deposit insurance for supervised credit-institutions in well developed economies. Particulary now that we see the emergence of P2P lending and P2P-banking. If we agree that all sorts of risks exist in life, why insure the money that is given to already supervised banks?
Tuesday, March 06, 2007
Webshopping still biased to domestic market
Now, what should come first: the e-commerce bit or the payment bit?