Leo van Hove sent me this link (in Dutch) which explains that Banksys is taking steps to improve its relations with merchants by:
- replacing individual contracts by standard contracts with better general conditions,
- lowering the monthly fee with 15 %,
- lowering the Proton commission from 0,7 to 0,55 %,
- waiving terminal installation fees in the first half year of 2004.
The cost of these measures is estimated to be 13,4 million euro.
The changes are the result of a satisfaction enquiry as well as an agreement with the Independent Union of Entrepreneurs. And Dirk Syx, delegated official of Banksys, formally commits himself to the implementation results.