This week a trial with self-check-out has startd at Albert Heijn in Utrecht Oost. Essentially, customers need to scan their purchased items themselves, go with the sales slip to an automatic payment pole, pay with cash, pin or e-purse and then use the payment slip to exit the shop.
First experiences are not ravishing. Even on a busy thursday evening, the shop is quite empty. The reason: there used to be only one line; right now there's queuing at the scan-machine, the payment machine and the exit-machine...
The trial is supposed to last eight weeks, but my guess is that it won't last that long.
