Thursday, July 10, 2003

On-line bankers are loyal customers

..according to research by NSS/Ernst and Young. The non-represenative sample shows that ABN AMRO, RABO and Postbank have a similar market share (about 30 %). Over all, Rabo customers are most satisfied (65 %), then ABN AMRO (61 %) and then Postbank (46 %, clearly the disadvantage of early mover with telebanking is in the way).

See also: Planet Internet and the Trends in ICT website.