was the title of the inaugurational speech of Prof. Han Gerrits, last friday. It contained some interesting statements on the effect of interactive media for the provision of bank services. Prof. Gerrits stated for example that some of the work that used to be done by banks, shifts to the consumer. Yet, those banks that still charge customers for the data-entry work done by themselves (instead of their bank) still have some more thinking to do with respect to the topic of interactive media.
Dutch readers may download the text here.